Beach_Ball

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Beach_Ball last won the day on August 9

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About Beach_Ball

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    Community Manager
  1. Can't Login on main Website

    Hello Pixie, We've been making adjustments to the login system, and you should currently be able to request a new password through the "Reset Password" button found at the bottom of https://www.identityrpg.com/login If you continue to experience some trouble signing into your account, feel free to message me (or leave a response below) and I'll convey your thoughts to our web developer to make sure it gets rectified. We apologize for the inconvenience.
  2. New Screenshots (UPDATED)

    Another furniture set by Jade:
  3. i remove my beta acces for error

    Hello torquier and JustM, I've sent you both a message asking if you could verify the steps you took to send yourselves gifts. I will report the issue to the web developer and he'll be able to examine each case to see where the problem occurred. He is already hard at work fixing a few of the oddities found on the new website, and I'll be sure to remind him to look at the gifting feature specifically. Thank you for your patience.
  4. I paid for UP-Sized but now only got the Founder package

    Hello gameplayerYT, What's occurred in this case is that the shop page tried to sell you just the contents of the package that you didn't already own. Additional items were added to the Up-Sized and The VIP packages since the old website, and the new shop encountered an issue during the transition. If you head over to your profile http://www.identityrpg.com/account you should see a tab that lists what items are currently appended to your account. The items listed should reflect the contents of the Up-Sized package. Our web developer is working on a fix to allow those who have the old packages to obtain the additional items that were added since then. In the case of Up-Sized, you should be given 2k starting cash instead of 1k. If you are still experiencing issues, feel free to send a message to my inbox letting me know and I'll check to see where the web dev stands on the pending changes.
  5. Where's my pledge?

    Hello Preston_bodhi_343, Some users have been experiencing an issue where the shop page doesn't recognize their previously owned package, specifically the Up-Sized and The VIP. The items from within those packages should still be appended to your account, however. You should be able to see an "Items" tab on http://www.identityrpg.com/account/view/profile to verify what you own. The issue lies in the fact that items were added to both those packages, so you might have seen the shop try to sell you The VIP for a discounted price. If this is the case, then what's happening is that the system is just trying to sell you the new items that were added to The VIP when in reality they should've been appended to your profile already. Our web developer has been notified of the issue and has been working to rectify such an oddity. If you're still encountering problems with The VIP, feel free to send me a printscreen or explanation of what's occurring and I'll be sure to forward it to the web developer so he can view your case specifically.
  6. Can't connect to my account!!

    Hello Elward, The original plan was to keep the packages found on the old website as they were for exactly one week after the new shop went live. We intended to take them down after seven days, leaving only the individual items remaining. However, since PayPal is currently the only payment option we offer, we will be extending the duration for how long these packages will remain available. It would be unfair to those who are ready to make a purchase but don’t have access to a PayPal account, so you can expect to see the packages stay up for a little while longer. Once we secure more payment options, we’ll be sure to let users know how long they have to purchase one of the older packages. Our web developer has been notified of the login issues that have been occurring, and he's been working hard to publish the proper solutions. He's already addressed some of the login issues and will continue to iron out any oddities users have been encountering. If you're still experiencing an issue logging in, feel free to send a message to my inbox detailing the problem and I'll make sure our web developer takes note of your specific scenario.
  7. New Screenshots (UPDATED)

    Face Bandana by Umut: Head Bandana by Umut:
  8. How do I change my name???

    Hello MarcoMann, I've sent a message to your inbox detailing how you can go about changing your display name on the forums. Feel free to shoot me a response, and I'll try to get back to you as soon as possible!
  9. New Website!

    Salutations everyone, Our new website went live over the weekend! You’ll now see an updated FAQ section, revamped account system, an improved presentation, and more! We’ll continue to add more content to the site as time goes on, and you can expect to see the next Identity Insider very shortly! Last month’s Dev Blog mentioned we’ll be seeing one pertaining to “criminal activity and gameplay”, so stay tuned! Out of all the areas on our website, the shop page arguably received the biggest overhaul. It has an entirely new look, and you can now purchase items individually rather than in packages. Still, the packages that you saw on the old site remain available to purchase at the exact same prices they were before. You’ll also notice that some packages have even had items appended to their contents! (See: Up-Sized and The VIP) The original plan was to keep the packages found on the old website as they were for exactly one week after the new shop went live. We intended to take them down after seven days, leaving only the individual items remaining. However, since PayPal is currently the only payment option we offer, we will be extending the duration for how long these packages will remain available. It would be unfair to those who are ready to make a purchase but don’t have access to a PayPal account, so you can expect to see the packages stay up for a little while longer. Once we secure more payment options, we’ll be sure to let users know how long they have to purchase one of the older packages. Regarding tweaks to individual items, we’ll be changing around the “Custom Logo” item sometime this week. We weren’t very clear with what this item granted, so you’ll see “Custom T-Shirt Graphic” take its place. Those who purchased the “Custom Logo” item will be able to import a custom corporate logo in the full game. (Of course, if you aren’t satisfied with this change, feel free to contact me and I’ll get your account fixed up.) For reference, the “Custom T-Shirt Graphic” item will allow users to produce 10 T-Shirts with an imported image of their choosing. The “Custom Logo” item will allow your imported image to appear on items such as clothing, furniture, and even your corporation’s in-game website page. The “Custom T-Shirt Graphic” will display the image on the front of the T-Shirt, whereas the “Custom Logo” will appear in small designated areas on crafted items for branding purposes. If you happen to purchase the “Custom Logo” item before it gets replaced with the “Custom T-Shirt Graphic”, then lucky you! We may see it return someday, but for now, it’ll remain off the shop page once “Custom T-Shirt Graphic” takes its place. Once again, if you aren’t happy with this change, contact me and I’ll see what I can do for you! Another thing to mention is that our web developer has been hard at work fixing a few oddities that have popped up with the new site. If any of you suspect that something isn’t working quite as intended, feel free to message me and I’ll send your concerns to him! Lastly, you’ll see a new Dev Blog go up shortly after the next Identity Insider that will cover the new website as one of its discussion topics. You’ll likely get a more formal overview of the new website’s features there, so you should definitely check it out when it’s up! (For reference, Dev Blogs are found here.) That’s all for now! Feel free to keep us posted with any concerns you have regarding the new website’s design or its functionality. Have a great rest of your day, and I’ll see you around! August 14th Edit: The price of the Sphynx Cat has also been adjusted to better reflect the exotic nature of the animal. August 17th Edit: As of 3:45PM ET today, users who sent password recovery emails should receive a working key to log into their account. Changing passwords is still causing some problems for some users, so keep this key handy to get into your account. Gifting oddities are being addressed, and anyone who has had any items not reach their recipient should message me. Thanks to those who are providing feedback and screenshots of issues, I'll continue to convey such things to our web developer as its been helping tremendously!
  10. New Screenshots (UPDATED)

    Two new furniture sets by Jade:
  11. New Screenshots (UPDATED)

    Fingerless Gloves by Umut: Denim Skirt by Umut:
  12. Hello Tautverve, You'll still be able to purchase a "Passport" (pre-order of the full game) or "Beta Access" (access to pre-release content beginning with the Town Square Module) even after Town Square is released. Prices and shop contents on our website will eventually change, however. The next major update to our site will introduce the ability to purchase individual items rather than being forced to buy packages. The packages you see right now on the shop page will eventually be phased out completely. For example, you might not see the $30 "Founder" pledge reward package anymore, but you'll still be able to purchase both the Passport and Beta Access items that were included in it. The only caveat is that some items (such as the Founder Hat and Cash bundles) will not be available for purchase individually, so if you'd like to have either of these items, you'll want to do so before they disappear for good. (The packages also provide a good value, such that purchasing each individual item within a package will usually be more costly.) We'll be sure to announce when prices and package contents are changing so that users will have a sufficient amount of time to decide if they'd like a package before they disappear. The current plan is to keep the packages as they are for at least one week after we add new payment options on the shop page. It's difficult to list an exact date for Town Square's release, so we stick to the Task Tracker and update it with our progress. The final task involves integrating the new UI with the housing system, and there's been some tricky bugs the developers have been ironing out in this area which explains the long wait time for its completion. Each fix typically requires another run through the majority of the housing system to make sure that the UI integration hasn't broken anywhere, and sometimes a bug fix can cause a few more issues to pop up. Arriving at the proper solution can be strenuous, and our programmers are working hard to try and get this final task tested and working correctly. I'll definitely update the community the moment I learn more.
  13. New Screenshots (UPDATED)

    Ankle Pants by Umut: Wind Jacket by Umut:
  14. New Screenshots (UPDATED)

    Quilted Flannel Jacket by Umut: Back Split Capris by Umut: Regarding the above question, the models of coats, jackets, hoodies etc. are worn as displayed. As in, if a jacket is worn open in one of the above models, then you won't be able to wear it zipped up. You will, however, be able to obtain opened and closed variants of many clothing items.
  15. I need help, I'm Brazilian.

    Hello narutoproxd, The Town Square Module will be available shortly after all tasks on our Task Tracker are marked as "Completed". You can follow along with our progress here at: http://www.identityrpg.com/info/modules/townsquare/ Once Town Square is released, users who pledged for the "Beta Access" item will be able to claim their Steam key on our new website. The CEO discusses the process here: Meta (How do I get my Steam key? Do I log in on the Identity site?) https://clips.twitch.tv/DifficultFastRedpandaPastaThat In short, you will be able to sign in to your Steam Account on our website. This is the action that will grant you your download key.