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Alright everyone. I refrained from spreading negative stuff on here until now. I just checked out the refund policy and noticed that if you redeem your Steam key, you can no longer get a refund. They made no announcement of this until after many already redeemed their key. This basically means they never have to finish the game and your money is now theirs. I HIGHLY suggest everyone in the US to make a complaint with the Better Business Bureau. I'm only making this post after being told MULTIPLE times over the past year that I was getting a refund only to never get one. If anyone else has been told their money is being refunded and it hasn't been let me know.