We're already aware of the issues with the UI, and database/server connection. It's constantly being worked on to improve it.

Unfortunately you can only go through PayPal (website pledge) or Steam for refunds, and must follow their refund policy. Seeing you already claimed your key, I don't think it'll work though.

I don't have any words on what's going to be upcoming next. As for the dev blogs, we fixed the issue and are here: https://www.identityrpg.com/community/forum/6-dev-blog/

I've forwarded that issue and I'm waiting for a reply.

I know, and more programmers would always be good, but I don't know what's John's (Paratus) plan about it.

We're already aware of that issue. Since our Steam account is connected to our website account, that's how it knows who has pledge apartments and which one. It'll be fixed some time, just not sure exactly when.

For the most part, there's a few programmers on it, and the art side of thing is ahead. As I said, we're focusing on fixing those bugs, which requires programmers for most of it. I don't have any exact numbers though.

It was mostly bug fixing, especially related to UI during the last couple of months. Art was already done a while ago. They didn't focus on adding new things because of those bugs.

The main focus is to fix the ongoing bugs and issues related to Town Square. Then we'll start adding new content like the shooting range, phone UI, more building interiors. From what I know, some of the art of SWAT module is done, but I don't have much information regarding that module. I know there will be a bank heist map for sure. We don't have any ETA for when it'll release unfortunately.

The module still has issues with connecting to servers. I tried a few times earlier and I was greeted with a fatal error each time. We're working on fixing those issues, but at the moment, just keep trying. Sorry for the inconvenience.

Motown left because he moved to the US to explore other paths. He loved his job but it was stressful. He was in the art side which is already ahead at the moment so it shouldn't affect development. I have to admit that his departure really shocked me. But I know he's a great guy and he's still around in the Discord, and will always support Identity. Lucky Duck is just taking a break to deal with real life. He's still around as a moderator but won't do moderation. Beach_Ball left on good terms and didn't renew his contract. We still don't know if he'll come back. At the moment, Olio and HairyGrenade is taking the Community Manager position. He didn't leave after launch, he left before but didn't announce it publicly then. He wasn't expecting the launch to be rough though. As for myself, I've only recently joined the moderator team (11th of November 2018 to be exact). But since I've joined this community, I've always been on Asylum's side, regardless of all the drawbacks and unforeseen issues. I'd be lying if there wasn't a moment I've been upset. In fact, there's a few things that left me with mixed feelings, but I just learned to live with it and move on. Reason why I still support this project is because I know the team is dedicated, despite the mistakes (which happens). I know some of the developers work overtime even during weekend in order to fix those issues as soon as possible.

@Stijn1944 Did you open inventory while being in your apartment?

Usually we ban people for a good reason, either after multiple warnings/kick. If you were part of the people mass spamming the chat on the day of release, then that might be the reason why. I already linked how to ban appeal in another thread. As for what's going on with servers, servers were fine, but there was connection issues. Please refer to this thread to see the hotfix (#2 isn't out yet but is upcoming):

@KitsunebisNight You can make a ban appeal here (account support): https://www.identityrpg.com/community/forum/33-support-center/

We're aware of that issue and a patch will be released later.

Mistakes were done, and we all apologize because it took more time than it should, and we know the launch was very rough. But we all actively try to make it better. I just don't understand why some people come and just say it's a total "scam" or trash talk the game. There's a lot of bugs yes, but at least we don't intentionally try to leave it that way. Even Motown (who left to explore other paths) wasn't expecting the launch to be that chaotic. But I just want to say we work hard, and the developers work overtime even during weekend. I don't say that because of information being passed on, I say that because I know they do. And I've spent 12 hours nearly straight for moderating the Discord during launch day (of course I took a few breaks).

@been0su @akomplice @Dazerbake Patch isn't out yet, please be patient guys. Are you on the Identity Discord? Link is in my signature, and some info should be in #announcements and #path-notes.

If you think you've been unfairly banned, please make a ban appeal here: https://www.identityrpg.com/community/forum/33-support-center/ If you want to make a refund, please do it through Paypal or Steam, depending where you purchased the product. Unfortunately, we don't manually offer refunds anymore through the account support. Locked.

If you have ordered the $30 package or higher, you should have the beta access item. Then as explained above, you should link your Steam account onto your website account, and you'll get a Steam key to activate on your Steam.

For me, the game crash (fatal error). I think there's still some issues with the connection to the servers. It would be nice to see the status of servers to be honest, but that might be less priority than fixing issues.

Middle click will highlight, left click will give options.

It's a known issue that is being worked on. Even myself was wondering why I was getting in the studio apartment in room 410. As for decorating, you have to press the middle mouse button when close to the object or surface you want to edit, then left click to see the options.

I understand that the release was very rough and a lot of users got upset. But we're all humans working on this project. Imagine me trying to deal for 12 hours with the large amount of new people coming in the Discord server, along with other moderators and community managers. We're working hard to get the crashes and other issues resolved. Right now, the build is more stable than it was at launch. Sure, it was slow to wait for those updates, especially when the servers were closed for the most part of the day after, but at least we're still dedicated and working on this project.

Modules will be cloud servers. Full game will be official cloud servers and community (rented) servers. That's the way Asylum wants it, and LuckyDuck already explained the reasoning behind it.

Just remember that John has to press the button himself, because games doesn't launch by themselves.