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Refunds

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Important Note: Currently available Pledge packages are temporary and will no-longer be available for purchase after website-changes are made in the near future. Pledge rewards and account credit will be automatically deducted from the account upon receiving a refund. Administrative action will NOT be taken against accounts that are issued refunds.

The Account support forum is not an efficient channel for refund request, as Asylum Entertainment staff and volunteer moderators who would normally visit this forum to offer assistance with account related matters do not have access to its user's financial history with Asylum Entertainment via PayPal or other means.

We are committed to pleasing our customers and donators in every way, and we respect that there are personal reasons in which a user may feel compelled to request a refund.

We therefore ask that users who would like to request a refund do so via the Paypal website, or through Paypal customer service (1-888-221-1161) - the only method of Payment that we accept at this time. Please allow for a minimum of 5-10 business days for requests to be granted by Asylum Entertainment Inc.

We strongly believe this newly recommended process will be much more efficient for those who may experience unintended delays in response to email requests, as it will not require pledgers to provide additional account information, or manual database queries.

Asylum Entertainment and its hard-working development team appreciate the patience and understanding of our community members who understand that Game Development is a slow and challenging process. We are a small team working diligently to produce a unique game experience that has never been attempted previously.

We thank you for your continued patience and support.

Below is a visual guide illustrating the steps required to complete a refund through Paypal services.

STEP 1: Select 'Log in' to PayPal
refund_p1.jpg

STEP 2: Confirm PayPal Log in
refund_p2.jpg

STEP 3: Select "More" from the ribbon at the top of the page, and then select "Resolution Center" from the drop-down menu.
refund_p3.jpg

STEP 4: Select "Report a Problem"
refund_p4.jpg

STEP 5: Find & Select your Pledge Payment to Asylum Entertainment, Inc., and then select "Continue"
refund_p5.jpg

STEP 6: Choose the most relevant option relating to your problem. For refunds, we recommend selecting, "I have a billing issue" and then pressing continue before choosing "I want to report an issue that's not described". Either way, we'll find it.
refund_p6.jpg

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